Terms of Service

Last updated: 29 April 2026

1. Parties and acceptance

The Adamiro service (“Service“, “Adamiro“) is operated by Hojt Communication AB, a private limited company registered in Sweden, organisation number 559017-1459 (the “Company“, “we“, “us“).

These Terms of Service (“Terms“) form a binding agreement between you (“Customer“, “you“) and the Company. By creating an account, clicking “I accept”, or accessing the Service, you confirm that (i) you have authority to bind the entity you represent, (ii) you have read and accept these Terms, and (iii) you accept the Privacy Policy and Data Processing Addendum, each of which is incorporated by reference.

The Company may assign or transfer this agreement, in whole or in part, to any successor entity, affiliate, or acquirer of the Adamiro business (including a future spin-out entity created to hold the Adamiro service) without your further consent, provided the assignee is bound by terms no less protective of you than these Terms.

2. Eligibility and B2B scope

The Service is intended for use by businesses, registered sole traders, and self-employed professionals in the course of their trade. It is not designed or marketed for consumers. By accepting these Terms you warrant that you are using the Service for purposes related to your trade, business, craft, or profession.

If, despite the above, applicable mandatory consumer-protection law (in particular the Swedish distansavtalslagen (2005:59) and konsumentköplagen (2022:260)) applies to your use of the Service, that law overrides any conflicting term below to the extent — and only to the extent — strictly required.

You must be at least 18 years old.

3. Accounts and security

You are responsible for (i) all activity under your account, (ii) keeping your credentials confidential, (iii) using strong, unique passwords, and (iv) notifying us without undue delay at legal@adamiro.com if you suspect unauthorised access. You may not share a single user account across multiple natural persons; team members must each have their own seat.

We may suspend or terminate any account where we have a reasonable belief that it is being used in breach of these Terms, used fraudulently, used to circumvent payment, or compromised. Suspension is not a refund event.

4. The Task economy

The Service operates on a unit of consumption called a “Task“. Each billable Service action (a workflow run, an advisory session block, an outbound message, etc.) consumes one or more Tasks as listed at adamiro.com/pricing.

4.1 Allocation

Your subscription grants a Task allowance per billing cycle. Top-up packs add additional Tasks to your wallet. Group / team plans pool Tasks at the account-owner level; per-seat allocations are configured by the account owner.

4.2 Validity

Each Task has an expires_at date set at the moment it is granted:

• Subscription Tasks are valid for 6 months from the date of grant. New Tasks are granted at the start of each billing cycle and do not roll over beyond their individual 6-month validity.
• Top-up pack Tasks are valid for the period stated on the pack (default 6 months) from the date of purchase.
• Trial Tasks are valid only until the trial end date stated at sign-up; they do not extend or convert into post-trial credit.

Expired Tasks are removed automatically and are not refundable in cash or credit.

4.3 Consumption order

Tasks are consumed oldest-expiring first (“FIFO by expiry”). If you hold a mix of subscription, trial, top-up, and refund Tasks, the Service will always draw from the grant whose expires_at is closest.

4.4 Pricing

Pricing for plans, packs, bundles, and per-action Task costs is published at adamiro.com/pricing and is incorporated by reference. We may change prices on 30 days’ written notice by email or in-app. Price changes apply to the next billing cycle starting after the notice period; your current paid cycle is unaffected.

4.5 Billing, taxes, auto-renewal

Subscriptions auto-renew at the end of each billing cycle until cancelled. Stated prices exclude value-added tax (VAT) and other applicable taxes, which will be added at the rate required by your jurisdiction. EU business customers may provide a valid VAT number to apply the reverse-charge mechanism. Customers outside Sweden are responsible for any local taxes, duties, withholdings, or import fees arising from their use of the Service.

Payment is processed by Stripe Payments Europe, Ltd. Failure to pay an invoice when due may result in suspension after a 7-day grace period and, if unpaid for 30 days, cancellation of the subscription. Chargebacks issued without first contacting our support may incur a recovery fee equal to the amount charged back, capped at the most recent invoice.

4.6 Refunds

Subscriptions and Task purchases are non-refundable except where mandatory law requires otherwise (see section 2) or where one of the following applies:

• Verified technical failure of the Service (including upstream provider failures we surface to you, e.g. n8n / OpenAI / Anthropic outages or timeouts). In that case, the affected Tasks are automatically credited back to your wallet by the system. The refund Task inherits the original grant’s expires_at so the refunded Task expires as if it had never been used. If the original grant has already expired by the time the refund fires (rare; e.g. a stuck run), the refund is clamped to a 30-day validity from the refund date.
• Annual subscriptions, prorated to unused months, where you cancel for cause due to our uncured material breach.

Manual refund requests should be sent to billing@adamiro.com.

4.7 Cancellation

You may cancel your subscription at any time from the in-app billing panel. Cancellation takes effect at the end of your current paid billing cycle. Until that date you retain full access to the Service, including the right to consume any unexpired Tasks in your wallet. After that date your account is locked: you can sign in to retrieve data but cannot run new Service actions, and any Task whose expires_at falls after the cancellation effective date is forfeited at lock time.

Account data is retained per the Privacy Policy. You may request full deletion at any time at privacy@adamiro.com.

5. Free trial

If you are offered a free trial:

• The trial length and Task allowance are stated at sign-up.
• Trial Tasks expire on the trial end date; they do not roll over.
• A payment method may be required to convert the trial to a paid subscription. We will not charge it during the trial.
• If you do not convert, your account transitions through a grace state before being locked. No data is deleted during this period unless you request it.

6. Intellectual property

6.1 Customer Input and Output

“Input” means data, prompts, files, and instructions you submit to the Service. “Output” means content the Service returns to you in response to Input.

You retain all rights you held in your Input. As between you and us, and to the extent the Output is capable of copyright protection under applicable law, we assign to you all rights we may have in the Output for your business use. You acknowledge that, in some jurisdictions, output generated wholly by artificial intelligence may not be eligible for copyright protection at all; we make no warranty of copyright eligibility.

You warrant that you have all rights necessary in your Input to grant the licence in section 6.2 and that your Input does not infringe third-party rights or violate any law.

6.2 Licence to the Company

You grant the Company a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, process, and create derivative works from your Input and Output strictly to (i) provide and operate the Service for you, (ii) maintain security and prevent abuse, and (iii) comply with law.

6.3 Service improvement and model training

We may use de-identified, anonymised Input and Output to evaluate, debug, and improve the Service, including to train and develop our own models, prompt libraries, and agentic workflows. We will not use Input or Output for training where the relevant upstream provider’s terms (OpenAI, Anthropic, Google) prohibit downstream training use.

You may opt out of this use at any time from your account settings; the opt-out applies to data processed after the opt-out and, where reasonably practicable, retroactively removes already-collected items from the training pool.

(The anonymisation pipeline, opt-out toggle, and retroactive removal are implemented but the capture step is currently disabled pending verification of the anonymiser against a synthetic-PII test corpus (≥ 99% recall per category). While disabled, no Input or Output is written to the training corpus regardless of your account setting. See PROJECT_BACKLOG.md §3 and the GDPR audit dossier for the verification procedure.)

6.4 Company IP

The Service, the Adamiro brand, the Task economy mechanic, the agentic workflows, the user interface, the documentation, and all derivative material remain our exclusive property. Nothing in these Terms transfers ownership to you. You may not (i) copy, modify, or create derivative works of the Service, (ii) reverse-engineer, decompile, or attempt to extract source code, (iii) remove or obscure proprietary notices, or (iv) use the Service to build, train, or benchmark a competing service.

6.5 Feedback

If you give us feedback, suggestions, or feature requests, we may use them without restriction or compensation.

7. Privacy and data protection

We process personal data in accordance with the Privacy Policy and, where we act as processor on your behalf, the Data Processing Addendum, which together describe (i) what we collect, (ii) lawful bases, (iii) retention, (iv) sub-processors, (v) data-subject rights, (vi) international transfers, and (vii) security measures.

You are the controller for personal data you submit through the Service about your end users, contacts, or third parties; you warrant you have a lawful basis to do so. We are the controller for account, billing, and usage data we collect about you.

8. Third-party services and sub-processors

The Service orchestrates third-party providers, currently including but not limited to OpenAI, Anthropic, Google (Gemini), Stripe, and n8n. The current sub-processor list, with locations and roles, is published in the Data Processing Addendum. Your use of the Service is also subject to those providers’ applicable terms and acceptable use policies; content or behaviour that violates an upstream provider’s policy may be blocked, refused, or reported by them and is your responsibility under section 9.

We are not liable for service interruptions, errors, or content decisions caused by upstream providers, but we will use reasonable efforts to route around outages where alternatives exist.

We will give you reasonable advance notice of new sub-processors via the Privacy Policy / DPA changelog and offer you a right to object on documented data-protection grounds.

9. Acceptable use

You shall not, and shall not permit any user of your account to, use the Service to:

1. Violate any law, regulation, or third-party right.
2. Generate, store, or distribute child sexual abuse material, terrorism content, or content that incites violence or hatred against a protected class.
3. Generate adult or sexually explicit content, unless explicitly permitted in writing by us for a specified module.
4. Generate political-campaign or political-lobbying material, including targeted political advertising or voter-targeting content.
5. Generate disinformation, deepfakes of identifiable real people, or content designed to defraud, deceive, or impersonate.
6. Provide professional advice (legal, medical, financial, tax) to third parties as if it came from a qualified professional, when it has not been reviewed by one.
7. Use Output for high-stakes automated decisions about a natural person (employment, credit, housing, insurance, immigration, healthcare) without meaningful human review.
8. Send unsolicited bulk email, SMS, or other communications in breach of anti-spam law (CAN-SPAM, GDPR, ePrivacy, Sweden’s marknadsföringslagen).
9. Engage in abusive behaviour toward, or attempt to “jailbreak” or bypass the safety, persona, or scope of, our advisory modules (in particular Mentor and The Tank). Abuse and jailbreak attempts may result in immediate session termination, no Task refund, and where repeated, account suspension at our sole discretion.
10. Reverse-engineer, scrape, mirror, frame, or systematically extract the Service or its Output, including via headless browsers, multiple accounts, prompt-injection of internal system instructions, or any automated means not provided by an official API.
11. Bypass rate limits, Task-pool accounting, or any technical control; create multiple accounts to obtain duplicate trial allowances; or resell, sublicense, or expose the Service to third parties without a written reseller agreement.
12. Upload malware, exploits, or content that probes, scans, or tests the vulnerability of the Service or any connected system without our written authorisation.
13. Use the Service from, or for the benefit of any party located in, a jurisdiction subject to comprehensive EU, UK, or US sanctions, or by any party listed on a denied-parties list.

We may, but are not obliged to, monitor use of the Service for compliance with this section. Suspected violations may be investigated, content may be removed, sessions may be ended without refund, accounts may be suspended or terminated, and matters may be reported to the relevant authorities.

For advisory modules (Mentor, The Tank), abuse and jailbreak detection runs automatically on every user message before the model is invoked. A first borderline flag returns a warning without consuming a Task; a high-severity flag or a repeat warning ends the session immediately without refund and creates an incident record. Repeated incidents (currently 3 within a rolling 30-day window) trigger automatic account suspension; appeals can be sent to support@adamiro.com. The detection layer combines an internal jailbreak rule pack with third-party content-moderation services; specific category thresholds may be tuned without notice as we observe abuse patterns.

10. Output is decision support, not a decision

The Service uses generative AI. Output may be inaccurate, incomplete, biased, or otherwise unsuitable for your purpose, and may include “hallucinations”. You are solely responsible for reviewing, validating, and exercising independent professional judgment over Output before relying on it, publishing it, sending it to a third party, or acting on it. The Service is decision support; it is not a decision-maker, not a regulated professional, and does not replace legal, financial, medical, or other licensed advice.

11. Beta features

Features marked “beta”, “preview”, “experimental”, or “early access” are provided as-is, without warranty, and may be changed, restricted, or removed at any time without notice. Production reliance on beta features is at your own risk.

12. Service availability

The Service is provided on a commercially reasonable best-efforts basis. We do not commit to a specific uptime SLA except where stated separately in writing for an enterprise plan. Maintenance windows, upstream provider outages, and force-majeure events (section 17.3) are not failures of the Service for the purposes of section 4.6.

13. Confidentiality

Each party may receive non-public information from the other (“Confidential Information“), including business plans, technical details, customer data, and pricing. The receiving party shall (i) use it only to perform or benefit from the Service, (ii) protect it with at least the same care it uses for its own information of like kind (and in any event no less than reasonable care), and (iii) disclose it only to its personnel and sub-processors who need it and are bound by equivalent duties. Confidentiality obligations survive termination for three (3) years, or indefinitely for trade secrets.

14. Warranty disclaimer

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”. The Company disclaims all warranties, express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted operation, or freedom from errors or AI hallucinations. We do not warrant that the Service will meet your requirements or that defects will be corrected.

This section does not exclude or limit any liability that cannot be excluded or limited under mandatory Swedish or EU law.

15. Limitation of liability

To the maximum extent permitted by applicable law:

1. Neither party is liable for indirect, consequential, incidental, special, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, even if advised of the possibility.
2. The Company’s total aggregate liability arising out of or in connection with these Terms, the Service, or any related cause of action shall not exceed the greater of (a) the amounts paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the liability, or (b) one hundred euros (€100).
3. The caps and exclusions in this section do not apply to (i) liability for death or personal injury caused by negligence, (ii) liability for fraud or fraudulent misrepresentation, (iii) gross negligence or wilful misconduct, (iv) the Company’s IP indemnity in section 16.2, (v) either party’s breach of confidentiality, or (vi) liability that cannot be limited under mandatory law.

16. Indemnification

16.1 By Customer

You shall defend, indemnify, and hold harmless the Company, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim, loss, damage, fine, or expense (including reasonable legal fees) arising out of or related to (i) your Input, (ii) your use of the Output, (iii) your breach of these Terms or applicable law, or (iv) your violation of any third-party right.

16.2 By the Company

The Company shall defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, directly infringes the claimant’s copyright, trademark, trade secret, or EU/Swedish patent, and shall pay any final award or settlement we agree. This indemnity does not apply to claims arising from (i) your Input, (ii) modifications to the Service made by you or on your instructions, (iii) combination of the Service with anything not supplied by us, or (iv) use of the Service after we have notified you to stop. If we reasonably believe a claim is likely, we may, at our option, modify the Service, procure a licence, or terminate the affected use with a pro-rata refund of pre-paid fees.

The Company’s total liability under this section 16.2 is subject to the cap in section 15.2.

16.3 Procedure

Indemnity is conditional on the indemnified party (a) promptly notifying the indemnifying party in writing, (b) giving sole control of the defence and settlement to the indemnifying party (provided no settlement imposes non-monetary obligations on the indemnified party without consent), and (c) reasonably cooperating at the indemnifying party’s expense.

17. General

17.1 Modification of Terms

We may amend these Terms by posting an updated version and notifying you by email or in-app notice. Material changes take effect 30 days after notice; non-material changes take effect on posting. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, your sole remedy is to cancel under section 4.7 before the effective date.

17.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms as set out in section 1.

17.3 Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, government action, sanctions, internet or cloud-infrastructure outages, or upstream provider failures.

17.4 Severability

If any provision is held unenforceable, it shall be modified to the minimum extent necessary to render it enforceable; the remainder remains in full effect.

17.5 No waiver

Failure to enforce a right is not a waiver of that right.

17.6 Notices

Legal notices to us must be sent to legal@adamiro.com with a copy by post to Hojt Communication AB, Höjeågatan 243, 23433 Lomma, Sweden. Notices to you will be sent to the email address registered on your account.

17.7 Entire agreement

These Terms (together with the Privacy Policy, DPA, any order form, and the pricing page) constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.

17.8 Language

These Terms are written in English. Any translation is provided for convenience; in the event of conflict, the English version controls.

17.9 Survival

Sections 1, 6 (Intellectual property), 7 (Privacy), 13 (Confidentiality), 14 (Disclaimer), 15 (Limitation), 16 (Indemnity), 17 (General), and any accrued payment obligations survive termination.

18. Governing law and dispute resolution

These Terms are governed by the substantive laws of Sweden, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

Before initiating formal proceedings, the parties shall attempt in good faith to resolve any dispute by negotiation between senior representatives within 30 days of written notice.

Unresolved disputes shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC) under the SCC Rules for Expedited Arbitrations, by a sole arbitrator, in Stockholm, in English. Notwithstanding the foregoing, either party may seek interim or injunctive relief in any court of competent jurisdiction to protect its intellectual-property rights or confidential information.

If, despite section 2, you are using the Service as a consumer and mandatory consumer law forbids the arbitration clause above, the exclusive forum is Stockholms tingsrätt and you retain any right to bring proceedings before the consumer authority of your habitual residence.

Contact

• General: hello@adamiro.com
• Legal & notices: legal@adamiro.com
• Privacy & data protection: privacy@adamiro.com
• Billing: billing@adamiro.com

Hojt Communication AB · Org.nr 559017-1459 · Sweden